23rd September 2021

Milton Keynes

Delivered in conjunction with and sponsored by


Confirmed speakers include:

Fraser Akehurst - Associate Director – Service Charge, Fortus Business Advisors & Accountants

Fraser Akehurst
Associate Director – Service Charge, Fortus Business Advisors & Accountants

Since qualifying as a chartered accountant, Fraser has gained a wealth of experience in the property management sector, having worked with Landlords and Property Management Companies for over 10 years. From performing audits, factual findings reports and bespoke agreed upon procedures on large scale operations, to advising on best practice and streamlining year end processes, Fraser’s experience spans Private Residential and Commercial, Retirement housing and Housing Associations, and delivering bespoke solutions to their year-end accounts processes.

Sean Gill

Sean Gill
Management Company Manager, Abri


Natasha Greenwood
Head of Home Ownership, Sovereign Housing

Natasha is a Senior Housing professional with over 25 years’ experience and wealth of strategic knowledge gained in housing associations and the private rental sector.


Natasha is responsible for a portfolio of 9000+ and the management of homeownership services, including Shared Ownership, Leasehold Freehold, Resales and Staircasing. Extensive experience in setting up new housing services and transforming services. NLA accredited and a former CIH Yorkshire and Humber regional panel member.

Ashley Hassell

Ashley Hassell
Policy and Projects Manager, Notting Hill Genesis

Ashley is responsible for overseeing projects concerning service improvement, technical or professional leasehold management including Building Safety.


He has a broad professional experience of consultation and dispensation scenarios along with the representation of NHG in support or defense of applications at the First Tier Tribunal.

NLG Conference Speaker Ken James

Ken James
Head of Leasehold Services & Service Charge, A2Dominion

Ken brings over 10 years’ experience of leasehold property and service charge management in the social housing sector. He currently serves as the Head of Leasehold for A2Dominion Group with a portfolio of over 7,000 leasehold properties. Ken is both an active member of the National Leasehold Group and the National Leasehold Conference Steering Group.

Ken holds both MIRPM and AssocRICS accreditations.

Amanda Gourlay - Barrister, Tanfield Chambers

Amanda Gourlay
Barrister, Tanfield Chambers

Amanda, a barrister at Tanfield Chambers, is recognised in Chambers & Partners and the Legal 500. She is known for her expertise in residential landlord and tenant law, covering service charges, the appointment of a manager, the right to mange, breaches of covenant, forfeiture and associated legal costs. That expertise is regularly deployed in courts and tribunals ranging from the First-tier Tribunal (Property Chamber) to the Court of Appeal, where she was led by James Fieldsend in Sheffield City Council v Oliver [2017] EWCA Civ 225 and represented the successful leaseholder in Skelton v DBS Homes (Kings Hill) Ltd [2017] EWCA Civ 1139.

She is a contributor to the 4th edition of “Service Charges and Management” by Tanfield Chambers. Her popular and well-regarded blog, Law and Lease, summarises and comments on service charge decisions. In 2016, she was awarded the fellowship of the Institute of Residential Property Management.

Paul Jepps - Director – Head of Service Charge, Fortus Business Advisors & Accountants

Paul Jepps
Head of Service Charge, Fortus Business Advisors & Accountants

Paul has been working in a practice of Chartered Accountants for over 25 years and having dedicated his career to the service charge sector for the more than 20 years, has progressed his way to be Director and Head of Service Charge at Fortus.


During this time, Paul has been instrumental in establishing Fortus – Service Charge as a recognised award winning proposition in the property management sector and growing the client fee base from £75k to £1.2m.  What Paul love’s about working in the sector is the opportunity to change and improve standards, working with a strong team and network of like-minded professionals

Jeff Platt

Jeff Platt
Managing Director, Section 20 Limited

Jeff is a Fellow of the Royal Institution of Chartered Surveyors with 30+ years’ experience of both commercial and residential property management across all sectors. He has extensive experience of residential leasehold property management with specialist expertise relating to the management and sale of leasehold retirement properties.

Jeff is the author of the Section 20 Consultation section on iSurv, the lead author of the property management section within the RICS UK Residential Property Standards (“The Blue Book”) and the RICS Good Practice Guide on Mixed – Use Property Management. He is a regular Chairman and speaker at Conferences and can provide services as an expert witness.

NLG Conference Speaker Cassandra Zanelli

Cassandra Zanelli
Solicitor & CEO, Property Management Legal Services

An acknowledged leader in her field, Cassandra is recognised principally for her expertise in the First-Tier tribunal. Cassandra is a well-respected speaker, invited to address key national and regional conferences. She also has the privilege of judging the ARMA Ace awards and is passionate about sharing knowledge and driving up standards in the property management industry.

NLG Conference Speaker Nick Rich

Nick Rich
Director, Eight Asset Management

Nick has worked in the residential property sector for over 10 years and is the co-founder of The Proper Awards and Leasehold Social and a director at Eight Asset Management 

In previous roles in block management, Nick has headed up teams managing thousands of units and overseen PropTech projects with over £1mil investment.


Nick is a former winner of the Young Property Manager of the Year award, a former winner of the RICS Young Surveyor of the Year and has been named as one of the most Influential people in Property Management.

National Leasehold Group Conference Speaker: Adrian Shaw

Adrian Shaw
Head of Rent & Service Charges, L&Q

Adrian has worked in social housing since the early 1980’s and became involved in low cost home ownership in the late 1990’s. He joined Centra Living (a part of Circle Housing Group) in February 2012 and was responsible for the management of 13,500 leasehold and intermediate housing properties, for the nine Group partners.


Following the formation of Clarion Housing Group in December 2016, he was appointed Head of Service Charges. He is an active member of the National Leasehold Group. He is also a member of the CIOH, RICS and IRPM. He is also a board member of Southwark’s newly formed Homeowners Agency.

Ben Whitmore

Ben Whitmore
Managing Director / Head of Design, TriPartum

With over 30 years’ experience, Ben was an earlier adopter in harnessing the opportunity presented by customer communication management (CCM) technologies to position data driven communications at the heart of the customer relationship for clients seeking to deliver on brand promise and make things easier for their audience to understand.
From often complex and ambiguous requirements he has a recognised track record of delivering design and process solutions for housing providers as well as financial services, telecoms, utilities, insurance, business services and retail sectors.